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Common Questions

Everything you need to know about shopping at vilio.shop

📦 Shipping & Orders

Most orders at vilio.shop are delivered within 3-7 business days depending on your location. We process all orders within 48 hours.

Currently, we deliver only within India. We are looking forward to expanding globally soon!

💳 Payments & Security

We accept all major Credit/Debit cards, UPI (Google Pay, PhonePe, etc.), and Netbanking through our secure payment partner, Razorpay.

🔄 Returns & Refunds

You can initiate a return within 7 days of delivery. Just email your Order ID to sj7034683@gmail.com and our team will guide you.

Once your return passes the quality check, the refund is processed within 5-7 business days back to your original payment method.