Men
Top Wear
Shirts T-Shirts Jackets
Bottom Wear
Jeans Pants Cargos Track Pants
Women
Top Wear
Kurtas Tops
Bottom Wear
Jeans Palazzos
Kids
Top Wear
T-Shirts Shirts
Bottom Wear
Shorts Jeans
VILIO.SHOP TRUST GUARANTEE

Refund & Cancellation Policy

Clear, transparent, and customer-first policies at vilio.shop.

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Cancellations

  • Orders can be cancelled anytime before they are **dispatched**.
  • Refunds are credited within **5-7 business days** to the original payment source.
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Returns & Exchanges

  • We offer a **7-day** return window from the date of delivery.
  • To request a return, send your Order ID to vilio9520@gmail.com.
  • Items must be in original condition with all tags and packaging intact.

How to return an item?

1. EMAIL US

Email your request with Order ID to our support team.

2. PICKUP

We will arrange a reverse pickup within **48-72 hours**.

3. REFUND

After a quality check, the refund is initiated within **7 days**.

Important Notes for Users:

  • **Return Shipping:** We provide free reverse pickups for most pin codes. In case of issues, our team will guide you.
  • **Damaged Items:** If you receive a damaged product, please email us within **24 hours** with unboxing photos/videos.
  • **Non-Eligible Items:** Hygiene-related products (innerwear, masks) and customized orders are not eligible for returns.
  • **Refund Mode:** Refunds are always processed back to the **original payment method** (Bank/UPI/Card).